Refund & Replacement Policies

If you received an item that is damaged or faulty, we will happily replace the item at no additional cost to you. Please contact us within 2 days after receiving your package. We accept Returns. Once an item has been received, it can be returned. We can only offer you replacements at no additional cost if it falls under the criteria below:

• Items are faulty – damaged/broken, soiled upon arrival, or parcels that are lost in transit.
• We do not accept Returns or Refunds if Customer changes their mind after receiving their Order(s). Note that Sweet Deals Africa will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent loss in mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

How Do I Track My Package?

You can check on the status of your Order at any time by reaching out to our Customer Service desk at [email protected] or give us a call on (+234) 802 742 9312 to ask questions anytime.

How Long Does It Take for an Order to Arrive?

After Successful Order Confirmation, we will ship your Order and it will arrive within 1 to 3 Working Days. Feel free to email/call us to check on your Order Shipment Status. We're always happy to help.